Posts Tagged ‘customer service’

What's In My Wallet?  Hope.

What’s In My Wallet? Hope.

By The Banker | Blog Posts

I recently complained about my business bank’s proposed unilateral change in checking account terms because they moved from simple to complicated in their cost structure. Not only that, but earlier this Spring I had written that they really rubbed my rash when I tried to close a line of credit with a 2 cent balance [&hellip

Interview Part I: Pawn Shop Owner on the Unbanked

Interview Part I: Pawn Shop Owner on the Unbanked

By The Banker | Audio Posts, Texas

Where can you still find great customer service in financial services?  The Pawn Shop! Michael:  Hello, my name is Mike, and I used to be a banker. Shirley:  My name is Shirley, and I’m a long-time pawn-shop owner. One of the themes of the Post-2008 Crisis world is how much people don’t like their banks. [&hellip